Privacy Policy

At Veyavoll, we value your trust above everything else. Protecting your personal information is a responsibility we take seriously, and this Privacy Policy explains how we collect, use, safeguard, and manage your data when you interact with our website, products, or services.

By accessing or using Veyavoll’s platform, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

To provide a seamless and personalised experience, Veyavoll may collect the following types of information:

a. Personal Information
Information provided directly by you, including:

  • Name

  • Email address

  • Phone number

  • Billing and shipping address

  • Payment details (securely processed through our payment gateway)

b. Non-Personal Information
Automatically collected data such as:

  • Browser type

  • Device type

  • IP address

  • Pages viewed

  • Time spent on the website

  • Cookies and tracking data

This information helps us optimise our website performance and enhance user experience.

2. How We Use Your Information

Veyavoll uses collected data to deliver a smooth and efficient shopping experience. This includes:

  • Processing and fulfilling orders

  • Sending confirmations, updates, and support messages

  • Improving product offerings and services

  • Personalising website content and user experience

  • Preventing fraudulent activity

  • Ensuring website security

  • Communicating offers, updates, and promotions (only if you consent)

Your information is used strictly for legitimate business purposes and never in a manner that compromises your privacy.

3. Sharing & Disclosure of Information

We maintain strict confidentiality and do not sell, rent, or trade your information to third parties. However, your information may be shared with trusted parties under the following conditions:

  • Service Providers: courier partners, payment gateways, and technical support teams assisting in order fulfilment or platform operation.

  • Legal Requirements: when required by law, regulation, or a legal process.

  • Fraud Prevention: to protect Veyavoll’s rights, customers, or public safety.

All third-party partners adhere to strict data protection standards.

4. Payment Security

All online payments made on our platform are processed through secure and PCI-DSS compliant payment gateways.
Veyavoll does not store or access your complete payment card details at any point. All transactions are encrypted and handled with industry-level security protocols.

5. Cookies & Tracking Technologies

Our website uses cookies to enhance browsing, improve loading times, and personalise your experience.
Cookies help us remember your preferences and understand how visitors interact with our website.

You may choose to disable cookies through your browser settings, but this may affect certain features or functionality.

6. Data Protection & Security

We implement robust technical and organisational measures to safeguard your data from loss, unauthorized access, or misuse.
Despite our best efforts, no online platform can guarantee absolute security, but we continuously upgrade our systems to maintain the highest safety standards.

7. Your Rights

As a user, you have the right to:

  • Access your personal information

  • Request correction or updates

  • Request deletion of stored data (subject to legal requirements)

  • Opt out of marketing communications

  • Withdraw consent for data usage

To exercise any of these rights, you may contact our support team.

8. Children’s Privacy

Veyavoll does not intentionally collect data from individuals under 18 years of age.
If you believe that a minor has provided information, please inform us, and we will immediately take steps to remove it.

9. Changes to This Policy

Veyavoll may update this Privacy Policy periodically to reflect changes in legal requirements or business operations.
Any modifications will be posted on this page with an updated revision date. Continued use of our website after such changes signifies your acceptance.

10. Contact Us

For any questions, concerns, or requests regarding this Privacy Policy or your personal data, please reach out to our customer support team. We are committed to addressing your queries promptly and respectfully.