Shipping Policy

At Veyavoll, we prioritise delivering every order with consistency, care, and professionalism. Our Shipping Policy has been designed to ensure transparency and provide customers with a clear understanding of our dispatch and delivery processes.

Order Processing

All orders placed with Veyavoll undergo a detailed and systematic processing cycle to maintain quality and accuracy.
After an order is confirmed, our team initiates product verification, quality checks, and secure packaging.

Please note that order processing may take up to 1 week.
Orders placed during weekends or public holidays will begin processing on the next working day.

This processing window ensures adequate time for quality assurance, stock handling, and accurate order preparation to provide you with the best possible experience.

Shipping Timelines

Once your order has been processed and dispatched, delivery timelines will vary based on your location, courier availability, and external conditions. Estimated delivery times after dispatch are as follows:

  • Metro Cities: 3–7 business days

  • Non-Metro / Tier 2 & Tier 3 Cities: 5–10 business days

  • Remote or Hard-to-Reach Areas: May require additional time

While we strive to meet these timelines consistently, delays may occur due to weather conditions, logistical constraints, or regional restrictions. In such cases, Veyavoll will make every effort to keep customers informed.

Shipping Charges

Any shipping fees applicable to your order will be clearly displayed during checkout. Offers such as free shipping will be automatically applied whenever eligible.

Order Tracking

Once your order is dispatched, you will receive a confirmation message containing tracking information. This enables you to monitor the progress of your shipment directly through our courier partner’s tracking portal.

Our support team is always available if you face any issues while tracking your order.

Packaging & Handling

We follow strict packaging protocols to ensure that each product reaches you safely and in perfect condition.
If your package appears tampered with, damaged, or opened at the time of delivery, we strongly recommend refusing the parcel and contacting us immediately.

Delivery Attempts

Our courier partners typically attempt delivery multiple times.
If the customer is unavailable or if the shipping address is incorrect, the package may be returned to us. Re-shipping charges may apply depending on the situation.

Customer Support

For any queries or concerns regarding shipping, tracking, or delivery, our support team is always here to assist you. Your experience with Veyavoll remains our highest priority, and we strive to maintain clarity, reliability, and trust throughout the shipping process.