Refund and cancellation Policy

Refund & Cancellation Policy – Veyavoll

At Veyavoll, we are committed to upholding a transparent and trustworthy relationship with our customers. Our Refund and Cancellation Policy is designed to provide clarity, fairness, and a seamless experience throughout your interaction with our brand.

Refund Policy

We understand that circumstances may arise where a refund becomes necessary. In such cases, Veyavoll is committed to supporting you with a clear and efficient process.

Refund requests must be submitted with all basic requirements, including:

  • Valid order number or invoice

  • Proof of purchase

  • A clear explanation for the refund request

  • Any additional documentation requested by our support team, depending on the nature of the order

Once a refund request is received, our team will thoroughly review the details to ensure eligibility. After verification and approval, the refund will be processed to the original payment method used at the time of purchase.

Please note that the refund processing period may take up to 1 month from the date of approval, as timelines may vary depending on your financial institution or payment gateway. Throughout this period, our team remains dedicated to ensuring the process proceeds smoothly and transparently.

Cancellation Policy

We acknowledge that customers may occasionally need to cancel an order soon after placing it. To ensure a smooth operational flow while respecting customer flexibility, Veyavoll allows cancellations under the following conditions:

A cancellation request must be submitted within 1 to 2 days of placing the order.
Requests received beyond this timeframe may not be eligible for cancellation, as the order may have already been processed, packaged, or dispatched.

Upon successful cancellation within the allowed timeframe, the refund will be processed in accordance with the Refund Policy stated above.

Customer Support

Your satisfaction remains our highest priority. For any concerns, clarifications, or assistance regarding refunds or cancellations, our dedicated support team is always available to guide you through each step.

Veyavoll strives to ensure that every customer interaction reflects our values of reliability, professionalism, and care.